What happens when “willing worker” have to produce results without having the possibility to improve the system ?
Two weeks ago, I found this post in the quality digest. The author, Steve Moore, explains the red bead experiment but also shares his “twist” to the red bead experiment :
“Willing workers, when faced with the need to preserve their business and livelihood, have three choices: improve the system, distort the system, or distort the data. Because the willing workers are not able to improve the system, they distort the system or the data (or both). Again, this is no new revelation to the willing workers.”
We are all subjected to the rules of the system we live in.